Data Protection and Cookies
In the face of technological development, it is necessary to pay particular attention to the protection of privacy. Catsitter is committed to complying with the European General Data Protection Regulation, in force since 25 May 2018. The personal data collected by Catsitter is fully subject to this new regulation.
1 / Collection of personal information
Generally speaking, your personal data is not automatically recorded when you browse the www.catsitter.lu website. Cookies do not collect any personal data, they simply allow a better browsing experience.
In some cases, in particular when you want to leave a message on the site, you will be asked to communicate your surname(s), first name(s) and e-mail address (hereafter your "Personal Data" or "Data"). By providing this information, you expressly agree to your data being processed by Catsitter for the purposes indicated in point 2 below. In the event of further processing for a purpose other than the one below, Catsitter undertakes to provide you with prior information about this other purpose.
2 / Purposes of the processing
Catsitter is likely to process your Personal Data:
- to provide you with the information or services you have requested (in particular: a commercial offer or a response to a contact request);
- for the purpose of collecting information that will allow us to improve our site, our products and services,
3 / Legal basis for processing
For the purposes explained in point 2 / :
- Pre-contractual performance or legitimate interest ;
- Legitimate interest
4 / Forms and interactivity
Your personal information is collected through our contact form.
We use the information collected in this way in particular for the following purposes:
- To respond to your request
- To contact you in case of a problem
- To send you the invoice
- To increase the quality of our service (f.ex. surveys)
5 / Log files and cookies
We collect certain information through log files. This is mainly the following information:
- IP address
- Operating system
- Visited pages and requests
- Time and day of connection
The use of such files allows us to :
- Improve the service and offer a personalised welcome
- To reinforce the security of the website (blocking of IP addresses in case of identified malicious activity)
6 / Duration of storage
Your Personal Data is kept by Catsitter only for the time corresponding to the purpose of our exchanges (in the case of a contact via our contact form).
7 / Right of opposition, withdrawal and transfer
You have the right to object, to withdraw your Personal Data and to withdraw your consent. You may also request the transfer of your Personal Data.
The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection. You may object to the processing of your Personal Data where we have a legitimate interest (or the interest of a third party) in doing so and where there is a reason relating to your particular circumstances that you wish to object to the processing. You also have the right to object where we process your Personal Data for direct marketing purposes.
The right to withdraw is understood to be the possibility for Internet users to request the deletion of their Personal Information. You also have the right to ask us to delete or withdraw your Personal Data when you have exercised your right to object to the processing of your Data (see above).
Where you have consented to the collection, processing and transfer of your Personal Data for a particular purpose, you have the right to withdraw your consent for that data processing at any time. Once we receive notification of your withdrawal of consent, we will no longer process your Data for the purpose(s) for which you gave consent, unless we have a legitimate reason to do so.
You may request the transfer of your Personal Data to you or to another controller in an electronic and structured format (right to data portability). This allows you to retrieve and transfer your data in an electronically usable format.
8 / Right of access and rectification
We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.
You may request access to your Personal Data (commonly referred to as a "personal data access request"). This request allows you to receive a copy of the Data we hold about you and to verify that we are processing that Data lawfully.
You may also request information as to whether we hold any Personal Data about you and, if so, what that information is and why we hold/use it.
You may also request correction of the Personal Information we hold about you. This allows you to rectify any incomplete or inaccurate information we hold about you.
9 / Right to limit processing
You may request to limit the processing of your Personal Data. This allows you to ask us to suspend the processing of your Data, for example if you wish to establish the accuracy of or reason for processing the Data.
10 / Request to exercise rights
In order to exercise these rights, you can contact us via our contact form on our website.
Your request will be processed within one (1) month once your identity has been confirmed.
You will not be charged for accessing your Personal Data (or for exercising any of your other rights). However, we may charge you a reasonable fee if your request for access is manifestly unfounded or improper. We may also refuse to grant your request for the same reasons.
We may ask you for specific information to help us confirm your identity and to ensure that your right of access to that information (or to exercise any other of your rights) is respected. This is a security measure to ensure that we do not disclose your Personal Information to anyone who is not authorised to view it.
You may also lodge a complaint with the National Commission for Data Protection, if you feel that your rights are not being respected: https://cnpd.public.lu/en.html
11 / Security
The Personal Data we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your Data, we use the following measures:
- Secure Sockets Layer (SSL) protocol;
- Access management - authorised person;
- Computer back-up;
We are committed to maintaining a high level of privacy by incorporating the latest technological innovations to ensure the confidentiality of your Data.
1 / General information on the cookies present on the Catsitter website
Catsitter, as the publisher of this website, may install a cookie on the hard disk of your terminal (computer, tablet, mobile phone, etc.) in order to guarantee you a fluid and optimal navigation on our website.
Cookies are small text files of limited size that enable us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.
The information collected through cookies does not in any way identify you by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties.
In order to better inform you about the information that cookies identify, you will find below the different types of cookies that may be used on the www.catsitter.lu website, their name, their purpose as well as their retention period.
2 / Configuration of your preferences on cookies
The duration of the conservation of the cookies depends on the cookies, as indicated below. For processing based on your consent, you may withdraw it at any time. This withdrawal of consent will result in the immediate cessation of processing.
We use the following cookies on our website:
Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Purpose: used to distinguish humans from robots; allows for valid reports on site usage.
Retention period: persistent
Purpose: used to distinguish humans from robots.
Retention period: session
Purpose: used to distinguish humans from robots.
Retention period: session
Collect information about the user's browsing in the shop, usually anonymously, although sometimes they also uniquely and unambiguously identify the user in order to obtain reports about the user's interests in the products or services offered by the shop.
Purpose: To store a unique identifier used to generate statistical data on how the visitor uses the site.
Retention period: 2 years
Purpose: Used by Google Analytics to drastically reduce the rate of queries
Retention period: 1 day
Purpose: Used to limit the rate of requests.
Retention Period: 1 minute
Purpose: Records a unique identifier used to generate statistical data on how the visitor uses the site.
Retention period: 1 day
These are temporary cookie files that are deleted when you close your browser. When you restart your browser and return to the site that created the cookie, the website will not recognise you. You will need to log in again (if a login is required) or re-select your preferences/themes if the site uses these features. A new session cookie will be generated and will store your browsing information while remaining active until you leave the site and close your browser.
These files remain in one of your browser's subfolders until you manually delete them or your browser deletes them for the duration specified in the persistent cookie file.